Shipping Policy

Shipping Time:
After your order payment is completed, we will process and ship your order within 1-3 business days. During peak seasons or under special circumstances, shipping times may be slightly delayed, and we will notify you promptly.

Carrier:
We typically use UPS and USPS to ship your packages.

Shipping Time:
We ship our products worldwide.  Typically, delivery to major countries/regions such as the United States, the United Kingdom, Canada, Australia, France, and Germany takes 7-20 business days. Actual delivery times may vary depending on the shipping destination and other uncontrollable factors such as force majeure.

Shipping Costs:
Enjoy free worldwide shipping on orders over $80. For orders under $80, shipping costs will be calculated based on the actual weight and destination. The exact amount will be displayed at checkout.  Typically, shipping costs for smaller orders range from $5 to $15, and the specific amount will be shown at checkout.

Order Tracking:
After your product is shipped, you will receive a confirmation email containing your order tracking number. You can check your order status in real time through our official website or the tracking link provided in the email.

Shipping Coverage:
Currently, we provide product shipping services to several countries/regions, including the United States, the United Kingdom, Canada, Australia, France, and Germany. We are committed to enhancing the shopping experience for our global customers and continuously expanding our delivery network.

Special Circumstances and Taxes:
In the event of force majeure events such as natural disasters, war, or epidemics that cause delivery delays or disruptions, we will closely monitor the situation and communicate with you promptly.  Furthermore, any customs duties, taxes, and other related fees incurred during the delivery process are the responsibility of the customer. The amount of taxes and fees varies depending on the policies of each country and the value of the goods. Please consult your local regulations before placing an order.

Contact Us
If you have any questions about our delivery policy or have special delivery requirements, please feel free to contact our customer service team at contact@helpcustomer24h.com. Our customer service representatives will be happy to answer your questions and provide excellent service.